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IMCC Answering Service The Answering Service of the Integrated Medical Call Center offers customized service by representatives trained and familiar with the health system and the medical environment. Fully automated, the Center's Answering Service offers periodic reporting at the interval specified by the client, message tracking and forwarding using the method specified by the client, and experienced staff conversant with physician and health care needs. The IMCC Answering Service costs are competitive, with a flat fee pricing strategy. There are no extra costs for faxing, call outs, or other services. The flat fee pricing strategy allows for monthly budgeting of costs. Problem resolution is handled through an escalation procedure which makes the management staff reachable 24/7. The Service's goal is to provide reliable, efficient, and superior service to the medical community at an easily managed rate. For additional information, please call the UPMC Physician Affiliation Program at 412-647-7878.
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