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Enhancing
Patient Care
UPMC
MedTrak
MedTrak
is a series of technologies which improve communications and data
flow among care providers. MedTrak
is committed to providing referring physicians and others a means
of improving information flow about their patients.
MedTrak
allows
physicians and clinicians to share contact information and communicate
with other physicians through a secure network. It acts as an extension
of the electronic medical record and provides conditional messaging
and anticipatory alerts. It utilizes Asynchronous Clinical
Pathways. MedTrak
supports UPMC MedCall and Hospital Operators. MedTrak
also provides:
- Terrorism
Response & Information Center
- Clinical
Decision Support
- Data Quality
Initiatives
- Patient Safety
Committee
- Anti-Black
Hole Program
Objective:
to contribute to the improvement of UPMC's excellence in patient
care
Components
Provider
Database:
- 19,000
physicians
- 35,000
employees
- 9,000
other care providers
Contact
Information
- Maintains
best available contact information for physicians, providers,
employees and others
- On-Call Schedules
listed: More than 400 on-call schedules are currently online
for 10 Hospitals
- Patient/Physician
Relationship Database: Over 755,000 Patients currently listed,
comprising more than 1.8 million relationships with physicians.
- Patients
with a single Primary Care Physician (PCP): 75%
- Patients
with no PCP: 21%
- Patients
with more than 1 PCP: 4%
- Provides
patient perspective: "My Doctors"
Message
delivery system
- Delivers patient
related information to hospital and referring physicians and entities
MedTrak
can be used for:
- Any alert
(i.e., Delinquency, Missed Appointments, Bioterrorism Alerts,
etc.)
- Upgrading
and expanding an existing back end message delivery system
- Incorporation
into the MQ infrastructure to allow easy creation of outgoing
message types
- Monitoring
operational processes and providing a "safety net" for
failed communication
Current
Archives include
- 45,000 Discharge
Summaries
- More than
18,000 Documents/Month
- Educational
materials via Distribution List component (SARS Guidelines)
In the
future, MedTrak will provide:
- The availability
of more clinical information
- "On
Demand" Record Fulfillment
- Expanded
and Enhanced Messaging
- Same-day
service for on-demand patient record retrieval
- Healthcare
Risk Management software installation for UPMC MedCall and Hospital
Operators
UPMC
MedCall
The mission of UPMC MedCall is to facilitate communication among
physicians, institutions, and patients and to provide a single source
of "concierge-style" contact for physicians and providers
of UPMC and its components.
Answering
Service
UPMC Physician Services provides several types of high-quality answering
services designed specifically for physicians' offices and other
medical groups.
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